Invoice request tab is missing from invoice created in Web Portal

When invoices are created in WebInvoicing, users can add attachments. After the invoice has been approved, it can be viewed in Accounts Payable.  Users may experience an issue where the Invoice Request tab is missing from the Invoice in Accounts Payable, which is where Line items and attachments can be viewed.
We are currently evaluating this issue and will update this article when we have more information.  If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist you:
  • A copy of your Financial Edge database
  • Example invoices that are affected

Steps to Duplicate

In Accounts Payable:
1. In AP go to Records> Invoices
2. Open the affected invoice 
3. Notice there is not an Invoice Request tab
In WebPortal:
1. In WebPortal login with the approver's username
2. On left navigation click View all Invoice requests
3. Search for affected invoice
4. Notice it has an 1 Attachment and was fully approved

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