BBIS honeycomb report is recording failed transactions without indicating they were declined. The initial screen of the honeycomb report is correct but drill down into the recipient actions to see declined transactions. In the clients case we retrieved the XML declined information from the transactions table in SQL. There was no record of the donation in either the payment services or BBCRM.
Wearecurrentlyevaluating this issue and will update this article when we have more information.
Steps to Duplicate
Create a donation form and put it on a page
Create a new email message in BBIS (Email -> Messages) and add a link to the donation page
Send the email (as final) to yourself (constituent list)
Click on the link
Fill in the donation page but use incorrect card details, ie 411111111111111 (1 missing at the end)
Attempt to submit – observe the validation error for invalid card number
Go to Email -> Messages and view the honeycomb report
Click on the recipients link
Click into the recipient email address
Observe the Action of Donation and the email transactions summary – this is incorrect. The donation was NOT successful yet it is still being recorded
*The honeycomb tile for transactions is correct, it’s when you drill down into the recipient actions that it shows incorrectly