When viewing our QPM errors I see a UniversalFieldMapperException and the details for it says Unable to locate refund data for transaction ID. I tried rebuilding the error, however, it continues to come back. How can we resolve this?
This can be resolved by selecting and deleting these errors. Currently, the integration does not support the syncing of modifications made to existing payments, regardless of a full refund or partial refund. This means if a $50 gift is made in Luminate Online, syncs to The Raiser's Edge, and is later partially refunded by $25, this will attempt to sync, and throw a QPM error. This $25 adjustment will need to be manually made in RE to reflect the change that was made in LO, and the error can be deleted. The same is true for a full refund.