A program is trying to send an e-mail message on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date.

When trying to merge two constituent records in the Raiser's Edge database, hosted, and are not integrated with Outlook users may receive this prompt: "A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date. For more information about email safety and how you might be able to avoid getting this warning, click Help."

Users are getting this prompt when trying to merge records in a hosted RE database and are not integrated with Outlook.
1st prompt: 

User-added image
Click Deny you get this prompt: User-added image

Click Allow you get this prompt:

User-added image

This happens when Auto-Remind is marked on one of the constituent records and Notify using "Both" Raiser's Edge reminders and Outlook Appointments is marked:

User-added image

Environment

 Raiser's Edge

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.