Parents may encounter the following error message when completing a Smart Tuition Contract for an additional child:
"We found one or more existing Smart Tuition accounts for you, but they cannot be used because the payment plan options for this contract do not match the payment plan options for other contracts for this family."
This error can occur because the parent has children with different Payment Plans on their contracts. With Smart Tuition, parents can only have one Payment Plan per account. Because the Payment Plan options do not match between the contracts, the children cannot share the account.
To correct this, the user can either create a separate account for the additional child, or the School can adjust the Payment Plan options on the contract.