If a messages shows that it was Received by a specific address, this means it was processed by the Application and delivered from the email delivery servers.
If a constituent reports non-receipt of an email with this Recipient Status, suggest the recipient check the following:
  • Check personal Spam/Junk/Trash folders via email client
  • Confirm whether their organization uses an anti-spam appliance or application that has quarrantined the email
  • Confirm correct email address is on file, and update records as necessary
  • Add sending domain as a Trusted Sender (Consult your email program's Help files)
Note: Received is an aggregate of both Opened and not opened.

For more information about why a recipient may not receive your email, refer to Why are my mailings and newsletters being marked as SPAM?