If a constituent reports non-receipt of an email with this Recipient Status, suggest the recipient check the following:
- Check personal Spam/Junk/Trash folders via email client
- Confirm whether their organization uses an anti-spam appliance or application that has quarrantined the email
- Confirm correct email address is on file, and update records as necessary
- Add sending domain as a Trusted Sender (Consult your email program's Help files)
For more information about why a recipient may not receive your email, refer to Why are my mailings and newsletters being marked as SPAM?