Error: Completed with Exceptions - when running the secure payment template for a part with Communications Consent

When running the secure payment template, it completes with exceptions. You may using an event registration 2.0 or donation form form with payment 2.0 and include the Communications Consent.

When checking the check error logs for the exception message, you'll see the the error no content marker specified.
This issue occurs in the three scenarios listed below:

Scenario 1
  1. Event Registration 2.0 page already exists.
  2. Secure payment template update has already run for this page.
  3. Blackbaud NetCommunity is upgraded to Service pack 3.
  4. In the existing Event Registrations 2.0 page the user adds a consent part and selects "Overlay" mode.
  5. When updating templates using Secure payment template update under sites and settings an exception is reported in the status section.
  6. Due to step 2 being completed there will not be any difference as the template was successfully updated earlier.

Scenario 2
  1. Blackbaud NetCommunity is upgraded to Service pack 3.
  2. User creates a new Event Registration page with an old template and adds a consent part in "Overlay" mode.
  3. When updating templates using Secure payment template update under sites and settings an exception is reported in the status section.
  4. Due to step 2 being completed there will not be any difference as the template was successfully updated earlier.

Scenario 3
  1. Blackbaud NetCommunity is upgraded to Service pack 3.
  2. User creates a new Event Registration page with a new template and adds a consent part in "Overlay" mode.
  3. When updating templates using Secure payment template update under sites and settings an exception is reported in the status section.
  4. As the template has never updated successfully the user will now see the old template.

This is due to the communication consent option being enabled in overlay mode on the part. We are currently evaluating this issue and will update this article when we have more information. In the meantime, use Inline mode for consent capture on the event registration form.

If you would like to use "Overlay" mode in Scenario 3 then you must complete the below steps:
  1. Create a new Events Registrations 2.0 page, with new template, and add a consent part and select “inline” mode.
  2. Update templates using Secure payment template update under site and setting.
  3. For page created in step 1, change the mode to "overlay".
  4. No although the exception will show the user will see the new template.
Additional Resources
Payment page for event registration shows incorrectly
Error: Failed to prepare the template for BBSP. No content marker was specified - when viewing Secure Payment Exceptions


 

Environment

 Blackbaud NetCommunity
 7.1
 7.1 Service Pack 3

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