Credit card process taking longer to run than normal

Credit card process runs daily and is taking 10+ hours to run, when it usually completes < 2 minutes. 

We are currently evaluating this issue.

Steps to Duplicate

1. Generate Payment
2. Run credit card process for a batch that has more than 25 payments to charge


1. Sign into the bbms portal (
2. Go to transaction, batch search
3. Locate the batch that is stuck processing in CRM
4. Click on the 'Check status' button
5. The process in CRM should immediately complete


 Blackbaud CRM

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