Contract still showing as pending after the parents had signed.

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.  
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.


A contract still showing as pending after the parents had signed and had no information as to why it is pending.
A contract may still be in pending after being signed if, after the signature page and in the review page rather than selecting accept they either canceled out or closed the browser window leaving it at that state.


To Resolve the issue, the affected parent just needs to go back into the contract and select accept on the review page. 
 

Environment

 onBoard

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