Duplicate rows created in a Raiser's Edge gift batch when clicking commit

Users report that after upgrading Raiser's Edge to the latest version or patch the Batch module is creating duplicate rows each time the commit button is selected.
Please have all users fully sign out and log back in to resolve this issue.

Steps to Duplicate

1. Log into Raiser's Edge after upgrading
2. Create a new gift Batch and begin to enter data
3. Click the Commit icon

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.