All buttons, except home, missing from NXT for a Supervisor user

In the NXT web view two of our supervisor users are missing all options except home. This happens on all browsers and even after disconnecting and reconnecting the users in question.

Article Number: 116576

Products:

  • Raiser_s_Edge_NXT
We are currently evaluating this issue and will update this article when we have more information.

If you encounter this issue please contact support and provide the following
  1. Affected user names
  2. Tenant ID for NXT web view

Steps to Duplicate

  1. Log into RENXT web view as an affected user
  2. Only option available is Home

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