All buttons, except home, missing from NXT for a Supervisor user

In the NXT web view two of our supervisor users are missing all options except home. This happens on all browsers and even after disconnecting and reconnecting the users in question.

Article Number: 116576

Products:

  • Raiser_s_Edge_NXT
If any users have access to The Raiser's Edge Database view with access to Admin>Security, do the following:
1. Login to The Raiser's Edge Database view
2. Navigate to Admin>Security
3. Give every user in RE Supervisor rights
4. Allow to refresh and then return to NXT webview and confirm it resolved.

If this does not resolve the issue, see below:

We are currently evaluating this issue and will update this article when we have more information.

If you encounter this issue please contact support and provide the following
  1. Affected user names
  2. Tenant ID for NXT web view
  3. Does this occur when logging into the NXT web view using a browser tab in incognito or "private" mode?

Steps to Duplicate

  1. Log into RENXT web view as an affected user
  2. Only option available is Home

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