1. Blackbaud’s Knowledgebase.  It is an excellent website with searchable results for Smart Aid related material.  Our Smart Aid Specialists are continuously updating this as we encounter questions and learn best practices.  So, please be sure to bookmark this for easy reference.
  2. Smart Aid for Schools Website.  Upon login, navigate to the top right for Training & Help section.  A drop down will provide links to 2 videos: Navigating Smart Aid and Smart Aid Reports.
  3. Blackbaud Communities.  A user account should be established, first.  This can be done by JOINING at the top right.  This site is filled with other users of our products and our staff where ideas and information is shared.  It’s a relatively new training/information sharing strategy for the Smart Aid product, so be sure to visit often as it is a growing resource.
  4. Smart Aid Parent Video.  This video is a shareable link that we encourage you to also share with parents in whatever communication that you might find useful.  It’s an overview of the Smart Aid Application process.
For additional Smart Aid training or questions, a support agent can send a request to the Managed Services team to schedule an online appointment with a Customer Support associate.