When a Supervisor user's password expires, it must be reset through /login.aspx. Please reset the password through your site url followed by /login.aspx.
You will be prompted to enter your current password, enter a new password and confirm your new password.
If this is occurring for a user, who is not a Supervisor user, this indicates the user may have been created through the Add Users Utility or through Users & security > Users. When a user is created through the Add Users utility within the NetCommunity plugin in Education Edge or through the Users gallery in Blackbaud NetCommunity, they will be prompted to reset their password the first time they log in. There are two ways the user can reset their password:
- Through your site url followed by /login.aspx
- Through a password reset link on a user login part