Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When a parent is trying to submit a Smart Tuition Contract the contract does not actually submit.
There is no error message and the contract appears to have submitted successfully however, when the user returns to the Files & Forms page the contract is still showing as Pending. Additionally, the family is not linked to Smart Tuition.
This occurs when the school marked the deposit as paid on the Contracts tab of the candidate record.
This issues occurs when a parent pays the deposit without using the onBoard contracts. In most cases the parent came into the school to make a payment. The deposit cannot be marked as received on the Candidate's record as this will cause conflicts when attempting to submit the contract. The best way to avoid this issue and still allow the parents to pay outside of the online contract would be to enable the "In School Payment" option.
To resolve this issue follow the steps below.
1. Go to onBoard > Settings > Contract Forms. 2. Edit the contract in question 3. Select the Deposit section 4. Edit the Block Settings for Deposit Options 5. Select the option to "Give payers the option to pay deposit & enrollment fees in school" 6. Save an exit
Note: If you do not want to enable this option for all users you can toggle this field on and have the parent submit the contract. Once the contract has been submitted, you can then return to this section and turn this feature off.