Error: Authentication failed. Linked Financial Edge user does not exist or is no longer active. You will be redirected to the sign in page.

Error: Authentication failed. Linked Financial Edge user does not exist or is no longer active. You will be redirected to the sign in page.

User has an active Financial Edge account. Within FENXT webview, the user is listed in red with an exclamation point. 
User has been able to access FENXT before.
  1. Within FENXT webview, go to Control Panel and select Security
  2. Locate the Financial Edge user listed in red with an exclamation point
  3. Click the Ellipsis (...) and select Disconnect Accounts
  4. Once disconnected, click the Ellipsis (...) next to the user's Financial Edge account
  5. Select Send Invitation
  6. Have user accept FENXT Invitation email
  7. Try accessing FENXT webview

Environment

 Financial Edge

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