The family has a balance from a prior month. What amount will be automatically withdrawn on their due date?
Automatic debit withdrawals are based on the current month's billed amount. If there is no previous balance, then we will draft the total billed amount. If the account has a credit from the prior month, then the billed amount would be reduced by the credit. The amount of the withdrawal will be reflected in the Balance column for that month.
If the account has a past due balance, we will not include the overdue balance with the withdrawal. The family will need to make a manual payment to catch up. If there are any outstanding follow-up, failed bank or Admin fees, we may include those charges with the withdrawal. The total amount to be drafted and details of the billing items will be shown on the family's prior-to-debit email, which is sent about 10 days prior to their due date.