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|When sending emails using BBIS, the applications, both BBCRM and BBIS, do not display expected artifacts which should reflect when an email account receives a Hard Bounce code status. This behavior only occurs if the message is created in BBIS. |
What we find missing is that neither of the invalid email address were added to BBIS—Email—Invalid Accounts or BBCRM Blacklist (Email Services Invalid Account Search). If you navigate to the constituent record, you will also notice that these emails do not have the red "Bounced" icon on the constituents contact tab.
These emails, proven invalid, should result in the following three artifacts, but they do not.
1. Presence on the BBIS Invalid Accounts page
2. Presence on the CRM Blacklist
3. Both of these email addresses should have a red “Bounced” icon on the constituents’ Contact tab.