After changing our organizations name for Blackbaud the Omnibar still show the old name

I followed the steps to change our organization's name  and when I log in the Omnibar that allow me to switch between our database is still showing our old name. Our Blackbaud.com account shows the new name as does our Altru landing page.
If you experience this please click Chat with Support and reference this article.

Steps to Duplicate

  1. Change organization name 
  2. Confirm that name has changed on my Clackbaud.com account
  3. Log into Altru
  4. See that the Omnibar still has the old organization name 

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.