Each school is set up with a school session that is based on the first month of billing through the last month of billing for a school year. If you do not see the month needed when you are extending a payment plan, that means your school session may have ended.

Please contact support to request to extend your school session:
For help contacting support: How do I contact Customer Support?

Note: Please be aware that billing may occur for two different school years at the same time.