When logging into Blackbaud Grantmaking (GIFTS Online), users working with Firefox ESR browsers should be able to see no issues when reaching their dashboard. On rare occasions, users may encounter a white screen. Most often, this has to do with how Firefox handles the Silverlight plug-in that Blackbaud Grantmaking relies upon to operate normally.
If you encounter a white screen when logging into Blackbaud Grantmaking (GIFTS Online) through Firefox, please take the following steps:
1. Click the icon at the top right of the browser that appears as three horizontal lines. 2. In the menu that appears, click the puzzle piece icon for Add-Ons 3. Once the Add-ons Manager appears, click 'Plugins' from the left column 4. From the list that appears, find the Silverlight Plug-In > From the dropdown menu to the right, select 'Always Activate' 5. Close the Add-ons Manager and log back into Blackbaud Grantmaking