I am receiving an Authentication Required message when accessing Altru from Blackbaud.com

I am unable to access Altru when linking from Blackbaud.com. When accessing Altru from Blackbaud.com, I am receiving an "Authentication Required" message. Our data set was recently converted and when I go to blackbaud.com, login, and then go to the altru drop down link, I am not able to connect to the system. It repeatedly asks for authentication. It previously worked prior to our final data conversion. If we click Cancel to the prompt, we receive the message, "You do not have permission to view this directory or page."

Article Number: 117055

Products:

Blackbaud_Altru

We are currently evaluating this issue and will update this article when we have more information.

In the meantime, please continue to log into Altru using your direct Altru URL.

Note: Your organization's URL should resemble: https://login.blackbaudondemand.com/?SiteID=SITEID. For example, if your site ID is 5740, your Altru URL will be: https://login.blackbaudondemand.com/?SiteID=5740.

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