Whether or not a merchandise item can be discounted depends on configurations for the Merchandise Department and/or the Merchandise Item.
  1. Check that the Merchandise Department allows discounts:
    1. Check the Merchandise Department by clicking on Merchandise in the blue bar at the top.
    2. Then click on Merchandise Departments.
    3. Click on the Department you want to check and click Edit.
    4. If the "Discounts allowed on merchandise in this department" checkbox is not checked, the adjustable discount will not apply to any item in this department.
    5. Mark the checkbox  "Discounts allowed on merchandise in this department" if you would like discounts to apply to all items within this department.
    6. Then click save.
  2. Check that the Merchandise Item allows discounts:
    1.  Check the Merchandise Item by clicking on Merchandise in the blue bar at the top.
    2. Then click on Merchandise Search and search for the Merchandise Item.
    3. Double-click on the name of the Merchandise Item to open it up.
    4. Click on the Edit Merchandise option in the top left-hand corner under Tasks menu.
    5. If the "Discounts allowed" checkbox is not checked, the adjustable discount will not apply to that item.
    6. Mark the checkbox  "Discounts allowed" if you would like discounts to apply to this merchandise item.
    7. Then click save.