Wrong disbursement report in Altru

When reviewing the View by Disbursement section in Altru, you may notice that the gateway ID for the disbursement reports in your database do not match the Gateway ID of the merchant account that you use in Altru. It may be disbursements from another Blackbaud product.
We are currently evaluating this issue and will update this article once we have additional information.

If you experience this issue please chat with support and reference this article.

Steps to Duplicate

  1. Click Treasury > Reconcile transactions and disbursements
  2. Click on the view by disbursement tab  and change the Gateway ID to all gateway IDs, then click Apply
  3. View the disbursements


 Altru Arts & Cultural

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