To confirm that you processed the automatic debit stop correctly, go to the family's Main Landing Page and scroll down to the Notes & Request and the Account Settings sections.

There will be a message entry under Notes & Requests for the type of stop that was placed on the account . There will also be an ACH Stop status under Account Settings. If you do not see a message or the ACH Stop status, then the automatic debit was not stopped.

Example for One-Month stop processed:
one month stop
account settings 1 month

Example for Permanent Stop processed:
permanent stop settings

Note: You must process the automatic debit stop at least 3 business days prior to the due date. All automatic debit payments go into process 1 business day prior to the due date. We cannot stop the payment once it goes into process.