If you are experiencing this issue and you are using the latest version, click Chat with Support, reference this article, and provide the following information so we can assist you:
- A backup of your Raiser's Edge database for testing
- If locally hosted: How do I backup my database using the Blackbaud Management Console (includes video demo)
- If hosted in Blackbaud Hosting Services: How to request a backup of your Blackbaud Hosting Services database
