- What is the symptom/error?
- When did it start occuring? / Did the functionality ever work?
- If so, what changed?
- Is the symptom/error present for all users?
- Is the symptom/error present on all workstations?
- Is the symptom/error present in all browsers?
- If BBNC is generating a run-time error, what is the error in the error log?
If your site is hosted by Blackbaud:
Please contact Blackbaud NetCommunity support and provide all the information above along with an admin username and password for Blackbaud NetCommunity.
If your site is premise/not hosted by Blackbaud:
Blackbaud can offer assistance with our professional service team as a billable service; please contact support or your account manager.