Error: RE:Alumni module not installed

When adding the Gender column to the Relationships tab of a Constituent record, users receive the error, RE:Alumni module not installed.



Once the user clicks OK to the prompt, relationships disappear from the <ALL> option. If you click on each of the relationship types, the relationships do appear, though.

This behavior only occurs in databases where RE:ALUMNI is not unlocked. 

Article Number: 117222

Products:

  • Raiser_s_Edge_RE

We are currently evaluating this issue and will update this article when we have more information.

Workaround:
Remove Gender as a column from the Relationship grid.

Steps to Duplicate

  1. Login to The Raiser's Edge that does NOT have Primary Alumni Module
  2. Navigate to any Constituent record and go to the Relationship tab
  3. Right click in the white space and select Columns
  4. Add Gender from the left side to the right
  5. Click OK
  6. Error received
  7. <All> Relationships no longer visible, but if select Individuals, Organizations, etc.  The Relationships are visible and can be opened. 
  8. Go back to <All> Relationships and error received again.

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