We found in some scenarios, the amount field in LCRM is adjusted for certain refunds, but not others. How are refunds and partial refunds supposed to look in LCRM?
A full refund doesn't change the amount field. A refund record is added to the donation and the Stage field is changed to Refunded. A partial refund also adds a refund record to the donation and changes the Amount to show the total remaining after the refund, but the Stage field doesn't change.