Opportunities tile is missing from Constituent record

When a user accesses a constituent record in Raiser's Edge NXT web view, they should see an Opportunities tile on the page.  Some users may find the Opportunities tile is missing from the Constituent record but can be seen on the homepage.

Opportunities tile is gone
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If this behavior still occurs, please contact Support with the following information:
  • When did this behavior begin to occur?
  • Does this behavior occur on all Constituent records in NXT?
  • Does this behavior occur for all NXT users?
  • Does this behavior occur in all web browsers?
  • Does this behavior occur on any computer a user logs into?
  • Could you provide screenshots of example Constituents (be sure to take screenshots of the Constituent's page header and a screenshot of the absence of the Constituent summary tile in NXT view)
  • Please provide your NXT tenant ID

 

Steps to Duplicate

1. Log into NXT web view
2. Search for a Constituent
3. Open the Constituent's profile
4. Scroll through the profile
5. Notice that the Opportunities tile is missing

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