When opening a constituent in The Raiser's Edge (Database View), the tabs are missing, fields are missing, and the screen is yellow (or not gray). This only happens for one or specific users, and rebooting/logging out and in does not help. How can I change the view to bring back all of the tabs and fields?
The constituent record has been switched to a Custom View (designed at Config > Custom Views). When this happens, the screen will look different and not have the regular tabs and fields of a constituent record. To change it back to the regular view, called Edit Mode, ask each affected users to follow these steps:
Open any constituent record
Click View in the top menu
Select Custom view
Select <Edit Mode> and this will return the record to the customary view