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The issue occurs with any Donation Form part (not the Advanced Donation Form part) when the Starting Date is set to today’s date, and the Day of Month is set for any day other than today. If both days are set to today’s date , or both are set to future dates , then the submitted amount shows correctly in batch. This is occurring on all recurring frequencies (monthly, quarterly, annual).
It seems to occur only with the Donation Form part. You will be unable to recreate the issue with multiple Advanced Donation Forms, whether you use Payment 2.0 or direct payment.
It seems to occur only with the Donation Form part. You will be unable to recreate the issue with multiple Advanced Donation Forms, whether you use Payment 2.0 or direct payment.
Article Number: 117276
Products:
We are currently evaluating this issue for a fix in a future service pack
Steps to Duplicate
2. On the template make sure it has Amount, Type of gift, frequesncy
3. - Amount $5.00
- Type of gift - Recurring gift
- Frequency - Monthly, Day (today) Starting Today
4. Click continue
5. Fill in Information and click Checkout
6. Go to CRM > Web transactions > Transactions > pending transactions > Donation > Downlaod
7. Under Tasks, click BBIS solutions
8. When back on the Transaction screen find the batch under Uncommitted batches > edit batch - the installment is all zeros
Environment
Blackbaud CRM
4.0
4.0.166.0
