Payment is generated with a different appeal than the one defaulted in batch
This occurs when a Recurring Gift exists with an old Appeal and the payments generated for this Recurring Gift need to be assigned a different Appeal. The Batch template has a default Appeal of the new Appeal. When users generate payments for these recurring gifts, the old Appeal is populated.
Steps To Duplicate
Go to Revenue>EFT>Generate Payments
Find process named ADA TSA
Select Start process
Select payments due on or after today and click Start
Open batch that gets created by Generate Payments process
Notice the appeal on this row is 2016 SC Major Giving which is not the Appeal that is defaulted in the batch template
Perform the same steps in SP3 and the batch is generated with a payment with an appeal that is the one defaulted on the batch template
Workarounds:
Change the effort and/or appeal on the recurring gift to the new appeal
Default New Marketing Effort and New Appeal in batch template
Answer:
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.