Receivables Dashboard shows outstanding balances for clients when there are none

In Analysis>Dashboard, users may find that the Receivables Dashboard shows outstanding balances for clients when there are no outstanding balances, when comparing to the client record in database view.
Click Chat with Support to report the service disruption:
  • Please provide your tenant ID for NXT web view
  • Also include the exact steps that your are taking in web view

Steps to Duplicate

  1. In Analysis>Dashboard
  2. Click on the Donut for the affected client record and invoice is showing under the paid and unpaid pieces of the Donut

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