- Option #1: Refund the full order, then re-charge the patron the proper amount
- Option #2: Issue a partial refund within your merchant services portal, and have your finance team make the adjustment outside of Altru.
There is an Idea on our Community board located here requesting this become a future feature of Altru. We encourage you to vote on this post as this is an opportunity to have a voice in the product development process. Our Product Management team uses a variety of methods to determine new features in Altru, and the ideas in the Community is one way they do this, so your vote helps Product Management prioritize the new features that we put into the product.