Error No Results Returned from Tax Status Organization Verify. Web Service could not be Accessed. Check Internet Connection.

When attempting to use the Tax Status Plus feature in FIMS the error, "No Results Returned from Tax Status Organization Verify. Web Service could not be Accessed. Check Internet Connection." occurs.

Article Number: 117429

Products:

FIMS_FIMS

The fix for this issue will be deployed in HostNet for hosted customers the weekend of 4/14/2018-4/15/2018. For self-hosted customers that have upgraded to 14.60 and have this issue, we have a patch to fix this that can be applied to your system. Please see the Blackbaud.com Downloads page for the 14.60 patch to apply to your system if you have already upgraded to 14.60 and have this issue.

For now until the fix is deployed, the work around will be to go directly to the IRS website to retrieve this information:

https://www.irs.gov/charities-non-profits/exempt-organizations-select-check

Steps to Duplicate

1. Go to the Grants module
2. Go to the grantee record
3. Go to the Tax ID field and click the button for tax verify, see the error occur.

Environment

Affected Product FIMS

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