Error No Results Returned from Tax Status Organization Verify. Web Service could not be Accessed. Check Internet Connection.

When attempting to use the Tax Status Plus feature in FIMS the error, "No Results Returned from Tax Status Organization Verify. Web Service could not be Accessed. Check Internet Connection." occurs.
The fix for this issue will be deployed in HostNet for hosted customers the weekend of 4/14/2018-4/15/2018. For self-hosted customers that have upgraded to 14.60 and have this issue, we have a patch to fix this that can be applied to your system. Please see the Blackbaud.com Downloads page for the 14.60 patch to apply to your system if you have already upgraded to 14.60 and have this issue. 

For now until the fix is deployed, the work around will be to go directly to the IRS website to retrieve this information:

https://www.irs.gov/charities-non-profits/exempt-organizations-select-check


 

 

Steps to Duplicate

  • 1. Go to the Grants module
  • 2. Go to the grantee record
  • 3. Go to the Tax ID field and click the button for tax verify, see the error occur.

Environment

 FIMS

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.