Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When processing inquiries, new parents are not marked as Responsible Signers.
This can happen if the parents do not have the Parental Access and List as Parent fields marked.
1. Go to the Candidate's Contact Card 2. Locate the Parents 3. Ensure that they have both List as Parent and Parental Access marked.
If the parent does have both of these fields but the Responsible Signer field is still not marked follow the steps below to ensure that the relationship settings are correct.
1. Go to Core > Settings > Profile > Relationship Types 2. Ensure that the Parent - Child Relationship has the Responsible Signer box Checked. 3. If the box is not checked, select Edit and check off this field.
Note: This will update this information for users moving forward but will not retroactively update this information. A data request can be done to correct existing records that do not have this field selected.