Credit card numbers disappear in batch

When I have a batch open and a constituent loaded I place my cursor in the credit card type field and click F7 to load the credit card information from the Bio 2 tab of the constituent record.  The information loads fine, but then I tab through the fields to get to the next row and the credit card number disappears.

Users may also note this behavior when processing new recurring gifts into Batch from the BBNC plugin.

Article Number: 117526

Products:

  • Raiser_s_Edge_RE
This is resolved in Raiser's Edge 7.96, patch 11, released in May - June 2018 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable. For more information on patch 11, see What is in patch 11 for The Raiser's Edge 7.96?​

Previous workaround:

In patch 10, users can do the following to ensure credit card numbers stay populated in the batch:
  1. In the batch, click Tools>Edit batch setup
  2. Click the Fields tab
  3. In the right-hand panel, click on the Credit Card Number field
  4. Click the Down button until  the field is listed after Credit Card Type
  5. Click Data Entry
  6. Continue your data entry
NOTE: Press Tab to move the cursor through the end of each row before saving the batch. If the batch is saved while the cursor is still in a row with credit card information in it, the issue may occur even with the field order above.

If you are processing gifts that need the credit card number retained from BBNC or Online Express, process the transactions using a batch template that has the Credit Card Number and Credit Card Type fields configured in the correct order.

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Click Batch
  3. Click New Batch (or open an existing batch)
  4. Load a constituent
  5. Be sure we have the columns for Pay method and credit card information
  6. Choose a pay method of Credit Card
  7. Tab to the Credit Card Type Field 
  8. Click F7 on the keyboard to load the credit card information into the batch
  9. tab on through to choose Fund, Campaign, Appeal, etc. or to go to the next row
  10. Note that the credit card number field is empty again

Environment

 Raiser's Edge
 7.96
 7.96
 11

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!