Credit card numbers disappear in batch

When I have a batch open and a constituent loaded I place my cursor in the credit card type field and click F7 to load the credit card information from the Bio 2 tab of the constituent record.  The information loads fine, but then I tab through the fields to get to the next row and the credit card number disappears.

Article Number: 117526

Products:

  • Raiser_s_Edge_RE
We are currently evaluating this issue and will update this article when we have more information.

While this is being investigated, users can do the following to ensure credit card numbers stay populated in the batch:
  1. In the batch, click Tools>Edit batch setup
  2. Click the Fields tab
  3. In the right-hand panel, click on the Credit Card Number field
  4. Click the Down button until  the field is listed after Credit Card Type
  5. Click Data Entry
  6. Continue your data entry

Steps to Duplicate

  1. Log into The Raiser's Edge
  2. Click Batch
  3. Click New Batch (or open an existing batch)
  4. Load a constituent
  5. Be sure we have the columns for Pay method and credit card information
  6. Choose a pay method of Credit Card
  7. Tab to the Credit Card Type Field 
  8. Click F7 on the keyboard to load the credit card information into the batch
  9. tab on through to choose Fund, Campaign, Appeal, etc. or to go to the next row
  10. Note that the credit card number field is empty again

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