We received the following notification from Bank of America:
"ACTION REQUIRED: Your processing solution must support the Mastercard authorization type identification mandate.
Effective October 2016, Mastercard mandated that all authorizations contain an authorization type identifier. This identifier shows if you obtain a pre, final or unidentified authorization when you process a customer’s card for a transaction. According to our records, you are processing on the TSYS platform and your processing solution has not been enhanced to include the required authorization type identifier."
How do we resolve this?
Luminate Online doesn't do any type of processing; it just encrypts the payment information and sends it to the payment gateway. The message from BOA indicates that it's a payment processing issue and that TSYS (your payment processor) is the source of the issue. This problem will need to be resolved by TSYS, which is a relationship that is owned by your organization and does not involve Blackbaud.