Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
A pushpage job is stuck as running. It does not appear that any issue have been sent.
This could occur when the number of recipients in the Distribution group is very high. If the pushpage issue was scheduled to run a short time ago it could take some time for the process to complete.
If the pushpage has been running for longer than 10 minutes it could be a disconnect between the distribution group and the end users. We recommend cancelling the job and starting a new one.
If the pushpage is still stuck as Running after canceling the job please Contact Customer Support and provide the name of the pushpage job.