The first phone type mapped in BBIS is pulled into the donation form for logged in users even if it is marked inactive.

The first phone type mapped in BBIS is pulled into the donation form for logged in users even if it is marked inactive.
We’re currently evaluating this issue for a fix in a future service pack.
 
 

Steps to Duplicate

1. Verify the phone type mapped to Home in BBIS.
2. Using a constituent that has a BBIS account, edit their Home phone from the above mapping and set an end date/do not call. Set a different phone type as the primary contact.
3. Log into BBIS as the constituent above.
4. Navigate to a donation form, populate the form. Not the inactive phone number is pulled in by default.
 

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.180.62

Was this article helpful?