Consent solicit codes not added to records

When processing transactions that have consent options selected on them, the consent codes are not added to the records.
We are currently evaluating this issue and will update this article when we have more information.

In some instances, leaving the transactions within the plugin for >24hrs and processing adds the consent options successfully. Test with one record initially to ensure the details are added correctly if attemping to process the transactions after 24hrs.

If you have already processed transactions and have found they are missing consent options please contact the Support Team who will be able to provide the transaction data so these can be added to the records manually.


 Blackbaud NetCommunity

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