Error First/Last name cannot exceed 50 characters when downloading Estore transactions.

When checking out of the Estore there is not a character limit on the form allowing users to enter names exceed the allowed maximum. This causes the error First/Last name cannot exceed 50 characters when downloading the transaction to CRM.

There are two ways to approach this issue: 

  • Use the transaction data from the Failed Transactions area to manually create the gift record and then delete the failed transaction 
  • Create a script to programmatically truncate the name field to only the first 50 characters. 

Steps to Duplicate

 1. From BBIS as an end user navigate to an Estore storefront.
2. Populate your cart with an item.
3. From your cart, check out now.
4. Do not create a new user, continue as a guest.
5. Note the name fields do not have a character limit.
6. Populate the First or Last name with a name exceeding 50 characters.
7. Complete the transaction.
8. From CRM navigate to Web>Manage Web Transactions>Attempt to download the transaction. Note the error First/Last name cannot exceed 50 characters.
 

Environment

 Blackbaud CRM
 4.0
 4.0.180.62

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