To provide the family with their username or reset their password: 
1. Navigate to and log in 
2. Select a school year
3. Go to the family's account 
4. Click the blue pull out on the left hand side 
5. Click More options 
6. Click on Update Parent and Student Info
7. Scroll down to the Password box next to the Username
8. Create a new password 
9. Scroll down and click Save changes 
10. Provide user name and new password to the parent
Direct the parent  to

Note: The username cannot be changed!