To provide the family with their username or reset their password: 
  1. Go to the family's Main Page
  2. Click the blue pull out on the left hand side 
  3. Click More options 
  4. Click on Update Parent and Student Info
  5. Scroll down to the Password box next to the Username
  6. Create a new password 
  7. Click Save changes 
  8. Provide user name and new password to the parent

Direct the parent  to https://parent.smarttuition.com
 
Note: The username cannot be changed