The Revenue History tab on a constituent record is showing a $0 donation

When I looked up constituents the revenue history shows that a portion of their membership purchase is going to a fundraising designation although the amount is actually zero. The only thing that these constituents have in common that they purchased admission tickets and put that amount toward a membership.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Go to Memberships and click on the name of your membership program
  2. Select the Rules tab and click Edit
  3. Select "Yes, the tax deductible portion from benefits is contributed membership revenue"
  4. Choose a designation and enter the percent as 100, then click Save
  5. Select the Benefits tab and click Edit
  6. Select "Yes, a portion is considered tax deductible"
  7. Make sure that you have benefits with a value for your levels
  8. In the Tax deductible amount field under one of the levels, enter any amount other than 0
  9. Leave the Tax deductible amount field for at least one of the levels at 0, then Save
  10. Go to Sales > Daily Sales and select a constituent
  11. Click the Memberships button, choose that membership program, then select a level that you left the Tax deductible amount at 0 for
  12. Add payment and complete the transaction
  13. Search for and open the constituent record
  14. Select their Revenue tab and the Revenue History subtab
  15. Note that there is a donation line for $0 and note at the top of the constituent record that they now have the Donor constituency

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.