Close drawer report when closing drawer shows different information than when reviewing Close drawer report from Approve Closed Drawers

Close drawer report when closing drawer shows different information than when reviewing Close drawer report from Approve Closed Drawers. We accepted a check, then refunded it. When we review the Closed Drawer report the Expected amount for Checks is including the refunded check, however when closing the drawer it did not have an Expected amounts for checks.
We are currently evaluating this issue and will update this article when we have more information.

As an alternative solution, please perform the below steps:
  1. Deposit the drawer with the shortage
  2. Add deposit correction

Steps to Duplicate

  1. Navigate to Sales > Count initial cash
  2. Enter Starting balance (ex: 200), then click Save
  3. From Sales, click Daily Sales
  4. Sell any item (ex: Admission for $40)
  5. Click Check to pay balance with a Check
  6. Note the Order #, then click Complete
  7. Navigate to Sales > Refunds
  8. Search for Order # and open
  9. Underneath Payment details, change Refund method from Cash to Check
  10. Click Refund
  11. If asked to return tickets to inventory, click Yes
  12. Navigate to Sales > Close drawer
  13. Enter $200 cash from initial count, and no checks since we refunded it
  14. Click Save
  15. When asked to submit drawer, click Yes
  16. On the Close drawer report, click Transaction details, then View Report
  17. See that the Expected amount for Checks is $0
  18. Navigate to Sales > Approve closed drawers
  19. Click on my drawer I just closed
  20. On the Close drawer report, click Transaction details, then View Report
  21. See that the Expected amount is now $40

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