- Log into Donor Central NXT
- Click on Control Panel > Settings
- In the list on the left hand side click Automated Emails
- Next to Forgot Password click the ellipsis button > Edit
- In the BCC line put the Administrator's email address. This will ensure the password reset emails are sent not only to the user, but also to the administrator.
- Fill out the rest of the information in this form then click Save.
- The next time the user clicks 'Forgot Password' a reset email will also be sent to the Administrator.
- Have the administrator forward the password reset email to the user who was not receiving it from Donor Central
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