Generally if a user is not receiving the password reset email, something within your network is blocking receipt of that email. If your IT staff is unable to determine the cause of the blocking, follow these steps.
  1. Log into Donor Central NXT
  2. Click on Control Panel > Settings
  3. In the list on the left hand side click Automated Emails
  4. Next to Forgot Password click the ellipsis button > Edit
  5. In the BCC line put the Administrator's email address. This will ensure the password reset emails are sent not only to the user, but also to the administrator.
  6. Fill out the rest of the information in this form then click Save.
  7. The next time the user clicks 'Forgot Password' a reset email will also be sent to the Administrator.
  8. Have the administrator forward the password reset email to the user who was not receiving it from Donor Central