To access your secure file share where this database is stored, use the following connection information, along with the SFTP client of your choice:

  • HOST: files.blackbaudhosting.com
  • PROTOCOL: SFTP
  • PORT: 22
  • USERNAME: [Your Hosting Username]@SITEID
  • PASSWORD: [Your Hosting Password]
  • DEFAULT REMOTE DIRECTORY: /production/[SITEID]/backup

If you need to reset your password please follow the steps in How to reset a Blackbaud Hosting Services user's password