Error: Only licensed Luminate Online customers are permitted to log in to this system - when trying to log in to Luminate

This error occurs when the admin trying to log in is a member of the API administrators group. The API group is reserved to authorize API calls, but can't be used to log in to Luminate through a normal admin account.

Article Number: 118228

Products:

Blackbaud_Luminate_Online

To resolve this, remove the API Administrators group from the admin account.

Navigate to Constituent360 > Constituents
Enter the name of the Admin
Click Find
Click View under the Actions column
Select the Groups tab
Click Edit Group Membership
Type "API" in the search and select the API Administrators group so that a Green checkmark appears
Click Save

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