We have a family who attended our school years ago and they are now returning to our school for the upcoming year. Can the family re-enroll using their old previous account?
Unless a family is Active in the most recent school year, the system will not re-enroll them for the upcoming school year.
Any family that falls into this category would have to enroll as if they were a brand new family.
Note: If a family attended your school one year prior to the current year, there are exceptions to this rule if your School Settings allow for it. Please Contact Support if you have any questions regarding these exceptions.