If a user is having trouble launching GIFTS Alta from a specific workstation (perhaps they aren't receiving any errors but the application fails to load for some reason), oftentimes these issues can be resolved by re-installing GIFTS Alta on that local workstation.
How to Reinstall GIFTS Alta on a Workstation:
1. From the affected workstation, navigate to the GIFTS directory on the network 2. Within the GIFTS directory, open the Setup folder 3. Right-click Setup.exe and select to Run as Administrator 4. Follow the steps in the wizard to reinstall GIFTS Alta on the workstation.